The item support period
The store creation includes support for 12 months from the subscription date. If you’re about to create your store, you’ll have the option to purchase extended support, increasing the support for an additional 12 months from the date of subscription.
What else is included?
Answering questions about how to use your store Answering technical questions (and included third party assets) Help with defects in the management of the store Store updates to ensure ongoing compatibility and to resolve security vulnerabilities Updates to ensure the store activity and the protection against major security concerns
What’s not included in item support?
Store support does not include services to modify or extend the Store functionality beyond the original features and functionality described on the store page. For customization services that will help you tailor the store to your specific requirements, we recommend contacting us to see if we privately offer paid customization service.
- Creation of payment credentials
- Creation of Shipping credentials
- Help from authors of included third-party assets
Contacting support
Support is provided Mon - Fri through item support page.
